Return, Refund, Credit Policies

If you have any questions regarding these policies please call 336-644-9908 during our regular business hours (Thurs-Sat 12-6pm & Sun 1-6pm).

Damaged Wines:
Federal law states alcoholic beverages can only be exchanged if the product is spoiled, deteriorated or contaminated. Stonefield Cellars Winery will gladly replace bottles should the wine be found as damaged. Please do not pour out the wine, place the cork back in the bottle and call 336-644-9908 to schedule an appointment during our regular business hours.

 
Unwanted Wine Orders:
Stonefield Cellars Winery will not refund unwanted wines. For all other orders including Will Call orders, Shipped Wine or Merchandise, Stonefield Cellars Winery will allow the order to be canceled within 48 hours of purchase, for store credit, if the order is still on property. After the 48 hours we can not cancel or refund the order. Once the order has left property we will not be able to take the wine or merchandise back under any circumstance.

 
Ticket Refunds:
Tickets purchased online, over the phone, or in person are non-refundable. Tickets may be transferred to another person or exchanged for store credit in the form of a gift certificate if notification is given within 24hrs of the ticketed event.

“Bottle the Barrel” Program

Stonefield Cellars, Winery, Stokesdale, NC, Excellent Wines, Tours, Wine, Tastings, winery, wineries, nc wineries, vineyards in north carolina, wineries in north carolina, visiting north carolina, wine tours, winery tours, wine tasting, wine clubs, wine trail, red wine, white wine, tasting roomBottle the Barrel Program –  We have a great custom wine labeling program called “Bottle the Barrel”  at Stonefield Cellars!  We have conducted several of these bottling sessions geared toward wine lovers who 1.  Want to have a hands on bottling experience, 2. Want to purchase an exclusive release wine (high quality, limited quantity, not available outside the winery or sold as our regular retail wine), and 3. Want to customize their bottles with their own label. Custom labeled wine is great for gifting to clients, family, friends, party hostess, etc.  Custom labels can commemorate special occasions or events like weddings, birthdays, anniversaries, etc. and labels can be serious or silly!

So how can you get in on this really cool private wine, custom label bottling?
Here’s how it works:

You can either

1.  Assemble a group to commit to purchase a barrel’s worth of wine (22 cases minimum) – and do some blending with the winemaker and decide on the final blend that you’ll want to bottle (per bottle price starts at $12.95 and can go up depending on which wines are chosen) – this will need to be done a couple of weeks before bottling – Coordinate with us a bottling date – make it a party! (bring food or hire a caterer)

or

2.   We set the date and we choose the wine (usually and exceptionally wonderful red wine).   Minimums can be between a 1/2 or full case (each event will specify).  Per bottle price will range between $14.95 – $17.95, depending on the wine.

3.  Make your own labels for the front (we will provide a back label with all the required information).  We will provide you with an example for Avery labels or you can design and order through https://www.evermine.com/wine_labels/

4.  Show up on the bottle date/time and we will help you through the process.   Many folks bring an appetizer to share during the event – we have a great social time with good food, good wine, good company!

ALL WINE MUST BE PREPAID FOR!

 

For more information about our next planned “Bottle The Barrel” event or to request a custom blend and date for your group, contact us at 336-644-9908.

 

Coupon & Gift Certificate FAQ’s

Frequently Asked Questions:

How do I purchase a gift certificate? You can purchase a gift certificate (up to a $250.00 value) in person at the winery or over the phone (336-644-9908) during our regular business hours: Thursday, Friday & Saturday 12 – 6pm, and Sunday 1-6 pm.

May I redeem my coupon or gift certificate right away?   YES! – Please print your coupon (sent to you by Groupon, Living Social News & Record Daily Deal, or Deal Chicken) or bring in your gift certificate for redemption during our normal business hours*:   Thursday, Friday & Saturday 12 – 6pm, and Sunday 1-6 pm.  (*Note:  Our last wine tasting starts at 5:30pm, so if your coupon or certificate includes a tasting please arrive before then!)

Do I need to make an appointment?   IT DEPENDS! – Usually you won’t need to as long you arrive during normal business hours (see above).  However, if you are coming in a group of 6 or more people OR redeeming the coupon during the last two weeks prior to expiration an appointment is required. Please call the winery at 336-644-9908 to make an appointment.

Do I need to bring a printed copy of my coupon with me?   YES! We ask that you bring a printed coupon with you because some redemption systems require a code on the printed version that will not be available via a smart phone.

May I bring a third person with me and my friend, even though my coupon or certificate is for two?  YES! They are welcomed to join you; they just won’t be part of the “deal”.  Our tastings are offered at $7.00 for 7 wines (non-reserve wines only) or $10 for 7 wines (including any reserves), and both include a souvenir glass.  Any glasses of wine or bottles purchased will be at our normal prices for those accompanying you outside of the “deal”.

Where are you located? We are in Stokesdale, NC, just north of Greensboro and about 10 miles north of the Piedmont International Airport.   The best map to use is the one here on our website – we suggest you click on the Location Tab and print one out!