Return, Refund, Credit Policies

If you have any questions regarding these policies please call 336-644-9908 during our regular business hours (Thurs-Sat 12-6pm & Sun 1-6pm).

Damaged Wines:
Federal law states alcoholic beverages can only be exchanged if the product is spoiled, deteriorated or contaminated. Stonefield Cellars Winery will gladly replace bottles should the wine be found as damaged. Please do not pour out the wine, place the cork back in the bottle and call 336-644-9908 to schedule an appointment during our regular business hours.

 
Unwanted Wine Orders:
Stonefield Cellars Winery will not refund unwanted wines. For all other orders including Will Call orders, Shipped Wine or Merchandise, Stonefield Cellars Winery will allow the order to be canceled within 48 hours of purchase, for store credit, if the order is still on property. After the 48 hours we can not cancel or refund the order. Once the order has left property we will not be able to take the wine or merchandise back under any circumstance.

 
Ticket Refunds:
Tickets purchased online, over the phone, or in person are non-refundable. Tickets may be transferred to another person or exchanged for store credit in the form of a gift certificate if notification is given within 24hrs of the ticketed event.