If you have any questions regarding these policies please call 336-644-9908 during our regular business hours (Thurs-Sat 12-6pm & Sun 1-6pm).
Damaged Wines:
Federal law states alcoholic beverages can only be exchanged if the product is spoiled, deteriorated or contaminated; spoiled bottles must be returned to the business for examination and reporting. Stonefield Cellars Winery will gladly replace bottles should the wine be found as damaged. Please do not pour out the wine, place the cork back in the bottle and call our office at 336-644-9908 to schedule an appointment during our regular business hours.
Unwanted Wine Orders:
Stonefield Cellars Winery will not refund unwanted wines. For all other orders including Will Call orders, Shipped Wine or Merchandise, Stonefield Cellars Winery will allow the order to be canceled within 48 hours of purchase, for store credit, if the order is still on property. After the 48 hours we can not cancel or refund the order. Once the order has left property we will not be able to take the wine or merchandise back under any circumstance.
Special Event/Concert Ticket Refunds/Transfer:
Tickets are non-refundable. If you would like to transfer your ticket to someone else you must notify us in writing (via email) no later than 24 hours prior to the event in order for our attendance list to be updated. Send notification to nwurz@stonefieldcellars.com.